City Operations Manager (m/w/d)
Core
Lead daily operations for Via's on-demand public transport services in the Frankfurt region, ensuring reliable and safe passenger transport while optimizing field teams and services.
Role type
Senior IC City Operations Manager
Builds
On-demand mobility services for passengers in the Frankfurt region
Domain
Public transportation / Mobility
Deliverable
production ML models
Required skills
Field team management, real-time decision making, data analysis, process optimization, stakeholder management, driver relations, customer feedback integration, strategic planning
Preferred skills
AI project leadership, automation implementation, logistics experience, personal management experience
Technologies
Data analysis tools, AI tools, automation tools
Responsibilities
Lead daily operational business for on-demand services, optimize field team and service through data and technology, make real-time decisions on fleet and driver availability, support and build relationships with drivers, translate customer feedback into improvements, act as liaison between partners, drivers, and central teams
Seniority
Senior, hands-on IC