Account Manager - Florence - 12 month fixed term
Core
Manage a portfolio of restaurant partners across the full customer lifecycle, from onboarding and adoption through retention and renewal, helping them use OpenTable's technology to improve reservation flow and business performance.
Role type
Account Manager (Field-based)
Builds
Restaurant growth and OpenTable's position as a trusted technology partner in hospitality
Domain
Hospitality / Restaurant Technology
Deliverable
client delivery
Required skills
Account management, consultative sales, customer success, relationship building, contract negotiation, data analysis, stakeholder management, travel logistics
Preferred skills
Restaurant management, hospitality sales, SaaS platform management, customer training, knowledge of restaurant economics
Technologies
Google Workspace, Salesforce
Responsibilities
Manage portfolio of restaurant partners across onboarding, adoption, retention, renewal, and account growth; Build trusted relationships with restaurant operators through regular meetings, business reviews, training, and face-to-face visits; Help customers configure OpenTable to optimize reservation flow and implement reservation links; Understand customer needs, identify marketing opportunities, and support quarterly commercial goals; Advocate for partners by coordinating with Technical Support, Marketing, and Product teams; Capture customer feedback and recommend product improvements.
Seniority
Mid-Senior level (5+ years experience)