Senior Collections Analyst
Core
Own end-to-end collections strategy and execution for a portfolio of large U.S. Enterprise and Strategic customers to secure payment commitments and improve cash outcomes.
Role type
Senior individual-contributor collections analyst
Builds
Customer-specific collection plans, stakeholder maps, payment timelines, and escalation paths
Domain
SaaS / Enterprise Finance / Accounts Receivable
Required skills
Collections strategy, Accounts Receivable management, Collections forecasting, Credit risk analysis, Stakeholder mapping, Process improvement, Data-driven decision making, Cross-functional partnership, Contractual payment enforcement, International collections
Preferred skills
Zuora Billing, ERP platforms, Automation and AI in collections, High-volume recovery models
Technologies
Zuora, ERP platforms
Responsibilities
Prioritize actions based on amount, aging, payment behavior, dispute status, and risk; Secure and monitor promises to pay; Partner with Account Management and Billing to resolve payment-blocking issues; Maintain accurate account notes and collection forecasts; Identify and escalate credit and bad-debt risks; Recommend process and system improvements; Coordinate with global collections team on account handoffs.
Seniority
Senior, hands-on IC