Engineering Manager, Tier 2 Support
Core
Lead a Tier 2 software support team to diagnose, resolve, and prevent complex software issues in production robotics systems.
Role type
Engineering Manager, Tier 2 Support
Builds
High-reliability production software systems for embodied intelligence robots
Domain
Robotics / AI / Software Engineering
Deliverable
production ML models
Required skills
Team leadership, Root cause analysis, Incident response, Systems thinking, Process improvement, Technical mentoring
Preferred skills
Experience with distributed systems, Monitoring and alerting, Documentation
Responsibilities
Lead and grow a highly motivated L2 Software Support team, Own the escalation path from L1 support, Partner with engineering and product teams, Establish and refine support processes and tooling, Act as a hands-on leader providing technical guidance, Drive improvements to monitoring and runbooks
Seniority
Manager, people leadership with hands-on technical involvement
