CX Trainer
On-site
Core
Deliver and support training programs to enhance employee efficiency and success, focusing on onboarding new team members and upholding company policies.
Role type
CX Trainer (Training & Development)
Builds
Internal training curriculum and learning materials
Domain
Life Insurance / Customer Experience
Deliverable
dashboards & analysis
Required skills
Needs analysis, curriculum development, coaching, progressive discipline, training program assessment, reporting
Preferred skills
Leadership training, Lessonly, Notion, Customer Service, Life Insurance