Service Desk Analyst Intern
Core
Provide end-user technology support, monitor helpdesk tickets, and manage equipment setup and upgrades for a design firm's internal users.
Role type
Service Desk Analyst Intern
Builds
Internal IT support services for design, engineering, and architecture teams
Domain
IT Support / Helpdesk
Required skills
Windows desktop support, Microsoft Office troubleshooting, hardware setup, ticket management, equipment upgrades
Preferred skills
Associate or Bachelor degree in Information Technology, strong communication skills, innovative thinking
Technologies
Windows, Microsoft Office
Responsibilities
Monitor helpdesk tickets and escalate issues, provide end-user support for hardware and software, prepare and set up employee equipment, identify areas requiring equipment upgrades, test and evaluate new hardware and software, maintain peripherals
Seniority
Intern