Director, Customer Development Integration Management Office (IMO)
Core
Lead the North America Customer Development integration agenda, serving as the central integration lead across workstreams and a key connector to the broader Integration Management Office.
Role type
Senior IC strategy & program management director (integration)
Builds
Integrated Customer Development roadmap, governance, risk management, and business readiness for North America.
Domain
CPG / Retail / Customer Development
Required skills
Integration leadership, governance & execution, strategic problem solving, cross-functional coordination, risk & issue management, business readiness & change, executive reporting, stakeholder leadership, customer & commercial perspective, program management, executive communication, business judgment, influence & stakeholder management, change leadership, commercial acumen, agility & ownership, collaboration
Preferred skills
MBA or relevant advanced degree, experience leading complex cross-functional initiatives in large organizations, large-scale integration/transformation/change management experience, management consulting/corporate strategy/IMO/PMI/CPG/retail/commercial experience
Technologies
None stated
Responsibilities
Lead the Customer Development integration roadmap across workstreams; Establish and manage IMO governance, operating rhythms, and escalation processes; Structure and solve complex integration challenges; Manage dependencies across Customer Development and enabling functions; Proactively identify and resolve risks and execution gaps; Coordinate organizational, process, system, and ways-of-working readiness; Provide clear visibility to integration progress and risks to leadership; Independently engage and influence senior stakeholders across organizations.
Seniority
Director, strategic leadership & cross-functional influence
