Data Center Program Manager
Core
Manage data center operations, service incidents, and client relationships to ensure safety, security, and SLA compliance while controlling costs.
Role type
Data Center Program Manager
Builds
Reliable critical infrastructure services for clients
Domain
Data Center Operations / Physical IT Infrastructure
Deliverable
client delivery
Required skills
budget management, safety and security policy adherence, incident troubleshooting, SLA/OLA management, client relationship management, risk mitigation, schedule coordination, stakeholder expectation management
Preferred skills
experience with UPS, Generator, AHU, Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling
Technologies
UPS, Generator, AHU, Servers, SANs, Networking, structured cabling
Responsibilities
Adhere to budget requirements and keep costs reasonable; report safety and security issues immediately; troubleshoot service incidents and escalate as appropriate; recognize and communicate potential customer impact of events; coordinate maintenance schedules to reduce risk; manage client and supplier relationships; ensure end-to-end service quality and customer experience
Seniority
Mid-level, hands-on IC