Senior Product Manager – Chargeback Recovery & Dispute Management
Core
Own the strategy and roadmap for Chargeback Recovery and Dispute Management products, automating the lifecycle from dispute ingestion to evidence submission and revenue recovery for enterprise merchants.
Role type
Senior Product Manager (Payments/Fraud)
Builds
Merchant-facing UI, dispute ingestion systems (webhooks, APIs, batch), evidence recommendation engine, automation rules, and letter generation tools.
Domain
Payments, fraud prevention, and AI-driven commerce solutions.
Deliverable
production ML models | product features
Required skills
Chargeback/dispute ecosystem expertise, B2B SaaS product ownership, technical integration fluency (APIs, webhooks), roadmap strategy, GTM enablement, documentation.
Preferred skills
Experience with PSPs or large e-commerce merchants, AI transformation experience.
Technologies
Webhooks, APIs, batch processing, SFTP, AI/ML frameworks.
Responsibilities
Define vision and long-term roadmap, own full product surface including merchant UI and core capabilities, set PSP ecosystem strategy, lead AI transformation initiatives, manage end-to-end releases and adoption, support complex enterprise deals and escalations.
Seniority
Senior, hands-on IC
