Incident Manager
Core
Own the end-to-end incident management lifecycle for the WPP Open AI platform, designing automated workflows to ensure stability and SLA compliance.
Role type
Senior Incident Manager (Platform Engineering)
Builds
Automated incident response systems connecting Jira, Slack, Teams, Statuspage, and customer support tools.
Domain
SaaS / AI Platform / IT Operations
Required skills
Incident management (P1/P2), ITIL frameworks, ChatOps, Jira automation, Confluence, Statuspage, Slack, Microsoft Teams, Intercom, Zendesk, API integrations
Preferred skills
WhatsApp Business API, Datadog, PagerDuty
Responsibilities
Design and implement automated incident workflows across the toolchain; serve as primary war room coordinator for P1/P2 incidents; maintain incident knowledge base and playbooks; produce incident reports and trend analyses; collaborate with engineering and product teams on platform stability.
Seniority
Senior, hands-on IC
