Guest Service Agent
Core
Provide warm, friendly reception and guide guests through their stay, from check-in to check-out, offering local insights and resolving issues.
Role type
Front-line hospitality service agent
Builds
Guest experiences at a hotel property
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Guest check-in and check-out processing, Reservation management, Multi-channel communication, Issue resolution, Local knowledge, Professional presentation
Responsibilities
Welcome guests and manage check-in/check-out processes, Process reservations and special requests via property management systems, Act as primary point of contact for guest inquiries and issues, Provide personalized recommendations for local attractions and dining
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