211160 / Desktop Services Engineer
Core
Provide Level-2 technical support for desktops, laptops, and peripherals, resolving hardware and software issues while ensuring network connectivity.
Role type
Senior IC Desktop Services Engineer
Builds
Standard software configurations, system images, and IT infrastructure support
Domain
IT Infrastructure / Desktop Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, software configuration, Active Directory administration, LAN/VPN troubleshooting, Microsoft Windows OS knowledge, Microsoft Office administration, OEM vendor coordination, SLA adherence
Preferred skills
A+ Certification, MCTS, MCITP, MCPD, MCM, ITIL Certification, 2-4 years of related experience
Technologies
Microsoft Windows, Active Directory, Microsoft Office, VPN, LAN
Responsibilities
Correcting hardware problems by coordinating with OEM vendors, managing returns on warranted parts, packaging and shipping replacement parts, maintaining standard software configurations, installing and troubleshooting approved desktop software, performing planned maintenance and moves/adds/changes, providing phone support and diagnostics to remote customers, creating and maintaining system images, recommending hardware and software solutions
Seniority
Mid-level, experienced professional requiring little supervision