Systems Support Specialist II
Core
Provide technical support for desktops, laptops, phones, peripherals, and applications in office and manufacturing environments.
Role type
Systems Support Specialist II
Builds
IT support services for end users and internal systems
Domain
IT Operations / Enterprise Support
Required skills
PC and software troubleshooting, hardware repair, network fundamentals, telephony support, Active Directory, Windows Server, Linux OS, asset management, documentation, vendor interaction
Preferred skills
Bachelor's in Computer Science, MCSE, MCTS, CNA, Avaya, ITIL certifications
Technologies
Microsoft Windows, Office, Outlook, Exchange, O365, Active Directory, Avaya, Cisco PBX, Linux, Windows Server, MDM
Responsibilities
Install, diagnose, repair, and maintain laptops, desktops, phones, printers, and peripherals; troubleshoot hardware and software applications; support local server hardware and network infrastructure; create documentation and root cause analysis; perform system upgrades and assist with data migration; participate in Tier 1 call/ticket queue; maintain asset inventory; consult with IT personnel for complex issues.
Seniority
Mid-level, hands-on IC