Systems Support Specialist II - Trenton, SC

Trenton, SC - USAFull-time2026-10-20 → 2026-11-10

On-site

Core

Provide technical support for desktops, laptops, phones, printers, and applications in office and manufacturing environments.

Role type

Systems Support Specialist II

Builds

IT support services for end users and infrastructure maintenance

Domain

IT Operations / Enterprise Support

Required skills

PC and peripheral troubleshooting, network fundamentals, telephony support (Avaya/Cisco), Windows OS administration, Active Directory, O365, hardware installation and repair, asset management

Preferred skills

Bachelor's in Computer Science, MCSE, MCTS, CNA, Avaya telephony certification, ITIL certification

Technologies

Microsoft Windows, Office, Outlook, Exchange, O365, Active Directory, Avaya, Cisco, Linux OS

Responsibilities

Install, diagnose, repair, and maintain laptops, desktops, phones, printers, and peripherals; troubleshoot hardware and software applications; support server hardware and network infrastructure; create documentation and root cause analysis; manage asset inventory; interact with vendors for incident resolution; participate in Tier 1 call/ticket queue

Seniority

Mid-level, hands-on IC

About Generac

Generac is committed to fair and equitable compensation practices. The salary range for this role, based in Toronto, Ontario, Canada, is between $ 147,700 CAD - $180,000 CAD. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation, including short-term and long-term incentives.