Merchant Security Expert with Dutch and English
Core
Frontline support for Dutch-speaking merchants, investigating fraud and security issues via phone and email to protect small businesses.
Role type
Fraud Operations Specialist (Customer Support)
Builds
Fraud resolution and security assurance for SumUp's merchant base
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
Dutch (fluent), English (fluent), fraud investigation, pattern recognition, customer support, technical communication, resilience
Preferred skills
Customer support or operations experience
Responsibilities
Support Dutch-speaking merchants with security and fraud-related questions; Investigate suspicious activity and resolve concerns; Spot patterns in merchant cases and flag process improvements; Work with engineering and other departments on complex cases; Cover different shifts including evenings and weekends
