Software Engineer
Core
Build and scale a customer service platform handling millions of passenger conversations using AI-powered chatbots, voice agents, and knowledge base tools.
Role type
Senior IC software engineer (polyglot backend/frontend)
Builds
Customer service platform (chatbots, voice agents, help center tools) for passenger markets
Domain
Customer service / Contact center / AI integration
Deliverable
production ML models | product features
Required skills
Python (FastAPI), TypeScript/JavaScript, AWS, Terraform, Git, CI/CD, Docker
Preferred skills
Conversational AI/Chatbot/IVR, LLM/GenAI integration, Event streaming (Kafka), Observability, Customer-service domain
Technologies
Python, TypeScript, React, FastAPI, Terraform, AWS, Twilio, Cognigy, Kafka, AWS Bedrock, LiteLLM, Datadog
Responsibilities
Design and build Python backend services and TypeScript/React frontends; Develop Twilio Functions for voice/IVR flows; Manage infrastructure as code with Terraform on AWS; Integrate third-party and AI platforms; Instrument and monitor services; Respond to production issues
Seniority
Mid-level, hands-on IC
