Technical Support Representative
Core
Troubleshoot customer issues across hardware, software, and networking systems to deliver exceptional technical support services.
Role type
Technical Support Representative
Builds
Customer support interactions and resolutions
Domain
Telecommunications / Customer Experience
Deliverable
client delivery
Required skills
Troubleshooting, Root cause analysis, Documentation, Multitasking, Product knowledge, AI tool usage
Preferred skills
Hardware knowledge, Networking knowledge, PC/Mac OS proficiency, Microsoft Office proficiency
Technologies
ChatGPT, Microsoft Copilot, AI tools
Responsibilities
Troubleshoot customer issues across hardware, software, and networking systems; Document customer interactions, issues, and resolutions; Maintain and update systems to ensure optimal performance; Manage multiple requests simultaneously in a fast-paced environment; Follow through on customer issues until resolution.
Seniority
Mid-level, hands-on IC
