Claim Analyst
Core
Validating and processing customer claims, managing dispute cases, and optimizing financial controls for a global consumer goods portfolio.
Role type
Mid-level operational analyst (claims & finance)
Builds
Accurate claim settlements and improved financial control processes
Domain
FMCG (Consumer Packaged Goods) / Financial Operations
Deliverable
Dashboards & analysis
Required skills
Accounting or Finance degree, 3-5 years experience, analytical skills, knowledge of internal control procedures, proficiency in Microsoft Office and computerized accounting software
Preferred skills
Sales exposure, SAP knowledge, FMCG industry experience, Shared Service Centre (SSC) experience
Responsibilities
Validate and process customer claims, coordinate with Key Account Managers on exception claims, manage dispute case statuses, compile weekly claims exception reports, identify process improvement opportunities, handle escalations, act as intermediary between Sales, Credit, Collections, and Finance teams
Seniority
Mid-level, hands-on IC