Associate Technical Account Manager
Core
Support a portfolio of customer accounts to realize value from Recorded Future's intelligence and cybersecurity products, handling escalations and coordinating professional services.
Role type
Associate Technical Account Manager (entry-level IC)
Builds
Recorded Future's threat intelligence platform and advisory services
Domain
Cybersecurity / Threat Intelligence
Deliverable
client delivery
Required skills
customer success processes, technical account management, support escalations, project management, intelligence concepts, cybersecurity tooling, SaaS environments
Preferred skills
foundational understanding of service offerings, Recorded Future Platform, customer lifecycle management
Technologies
Recorded Future Platform
Responsibilities
Support customer primary technical use cases and needs, handle customer support escalations, drive customer lifecycle adherence to engagement model, coordinate scheduling for Professional Services and Advisory engagements, maintain systems of record for customer interactions
Seniority
Associate, entry-level IC