Guest Service Agent
Core
Front desk agent responsible for guest check-in, check-out, reservations, and account management to deliver exceptional hospitality.
Role type
Guest Service Agent
Builds
Guest experiences and hotel operations
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest check-in and check-out, reservation management, guest account handling, local area knowledge, product knowledge, conflict resolution, multitasking, shift flexibility
Preferred skills
Team collaboration, independent work, innovative customer service approach, strong organizational skills, time management
Technologies
PMS (Property Management System)
Responsibilities
Manage guest check-ins and check-outs, handle reservations and guest accounts, promote hotel amenities, provide local area recommendations, resolve guest issues, work various shifts including nights and weekends