Executive Director, Head of Commercial & Enterprise Applications
Core
Strategic leader owning the support, enhancement, and roadmap for commercial and enterprise application portfolios, ensuring scalability and zero-incident operations.
Role type
Executive Director, Head of Commercial & Enterprise Applications
Builds
Salesforce multi-cloud platforms, life sciences CRM, ERP, contact center, payment gateways, and sales training applications
Domain
Life Sciences / Pharmaceutical / Biotech
Required skills
Salesforce multi-cloud expertise, ERP ownership, life sciences CRM experience, contact center platform management, full-lifecycle implementation, team leadership, vendor management, ITIL-based support, DevOps practices, financial stewardship, organizational change management
Preferred skills
AI/ML and automation for IT operations, pharmaceutical/biotech commercial systems experience
Technologies
Salesforce (Marketing, Experience, Loyalty, Service, Commerce Cloud), IQVIA OCE, Aptean Ross, Five9, Allego, Docebo, Exfluential
Responsibilities
Own the Salesforce platform end-to-end and ensure it scales with business dynamics; Lead the implementation of new commercial technology and platform capabilities; Own the ERP and order-to-cash flow; Lead and grow a team of business analysts, functional experts, and solution architects; Drive integration alignment with platform vendors; Build support processes oriented toward zero incidents; Lead business process analysis and re-engineering; Drive user adoption through structured change management
Seniority
Executive, hands-on IC with strategic oversight