Manager, Payment Operations
Core
Manage the post-live account servicing portfolio for a fintech platform, handling payment applications, billing changes, account closures, and credit reporting to ensure accuracy and SLA compliance.
Role type
Manager, Payment Operations (Servicing)
Builds
Account servicing workflows for corporate finance customers
Domain
Fintech / Corporate Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, financial operations management, process improvement, SQL/data fluency, cross-functional collaboration, audit controls, automation roadmap ownership
Preferred skills
Credit bureau furnisher experience, commercial card servicing, wire/ACH mechanics, rewards operations, vendor onboarding in AP platforms
Technologies
SQL, Salesforce, Retool, Zapier, Backoffice
Responsibilities
Coach and develop a team of servicing specialists; Set and defend SLAs and quality bars; Define operational reporting cadences; Write and maintain SOPs and maker-checker controls; Act as escalation path for high-dollar/legal cases; Own the automation roadmap for the team
Seniority
Manager, hands-on IC with people management