Principal Product Manager - High Volume Servicing
Core
Own the holistic servicing experience for high-volume customers to drive activation, expansion, and retention through expert, personalized support and AI solutions.
Role type
Principal Product Manager (High Volume Servicing)
Builds
Premium, scalable servicing capabilities and AI-driven support solutions for high-volume customers.
Domain
Fintech / International Payments / Customer Servicing
Deliverable
product features
Required skills
Strategic planning, service design, cross-functional influence, data analysis (SQL), systems thinking
Preferred skills
AI solution integration, operational model optimization, ambiguity navigation
Technologies
SQL, AI solutions
Responsibilities
Shape vision, strategy, and roadmap for high-volume servicing; scale operational capabilities; collaborate across Send, Operations, Fincrime, and Compliance teams; improve customer predictability and confidence.
Seniority
Principal, strategy & mentorship
