Brand Operations Lead, Fulfillment
Core
Own the end-to-end onboarding system for brands joining Fulfilled by Faire (FbF), ensuring scalability from commitment to activation and post-launch stabilization.
Role type
Senior individual contributor operations lead (marketplace fulfillment)
Builds
The FbF brand onboarding program, KPIs, dashboards, playbooks, and cross-functional improvement roadmaps.
Domain
E-commerce marketplace operations / Wholesale fulfillment / 3PL logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Client-facing fulfillment operations, marketplace seller onboarding, operational KPI ownership, metrics definition and reporting, cross-functional influence without authority, structured root cause analysis, SOP library management, 3PL network readiness, WMS/OMS working knowledge, self-serve flow design, AI tooling usage.
Preferred skills
Scaling marketplace onboarding programs, standing up operations at new 3PL nodes, designing automated flows, prior online marketplace experience.
Technologies
WMS, OMS, enterprise AI tools
Responsibilities
Own the end-to-end onboarding experience for brands; build and maintain leadership dashboards for onboarding KPIs; define and sequence a 3-6 month improvement roadmap; partner with Product on the FbF roadmap; coach the specialist team on operational judgment and root-cause rigor; personally guide Platinum+ brands through onboarding; manage 3PL and network readiness for new fulfillment nodes.
Seniority
Senior, hands-on IC with strategic ownership
