Product Manager
Core
Own the product vision and roadmap for channel setup, management, and compliance within the Vonage Contact Centre platform, enabling businesses to configure digital and voice channels.
Role type
Product Manager (Channel Management)
Builds
Cloud communications platform features for omnichannel customer engagement
Domain
CPaaS / Cloud Communications
Deliverable
product features
Required skills
Product strategy, roadmap planning, cross-functional collaboration, API product design, compliance management, market research, stakeholder management
Preferred skills
CCaaS domain expertise, CPaaS platform experience, API-driven product experience
Technologies
WhatsApp Business API, SMS, RCS, 10DLC, toll-free numbers, voice routing, CPaaS platforms
Responsibilities
Define end-to-end product vision for channel provisioning flows; Own messaging channel registration capabilities and compliance; Define capabilities for voice number porting and API route setup; Monitor industry trends and competitor offerings; Collaborate with engineering, legal, and compliance teams; Gather and prioritize requirements from cross-functional teams
Seniority
Mid-level (4+ years experience)