Strategy & Operations Senior Associate
Core
Strategic partner to the Head of Customer Experience driving analytics, strategic problem-solving, and operational execution to deliver high-impact projects and support company goals.
Role type
Senior Associate, Strategy & Operations
Builds
Capacity plans, workforce management processes, strategic programs, and operational targets for the Customer Experience team.
Domain
Technology marketplace / Customer Experience operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic problem-solving, financial modeling, capacity planning, workforce management, cross-functional leadership, data analysis, scenario analysis, budgeting, change management, executive storytelling
Preferred skills
Marketplace experience, Customer Support experience
Technologies
SQL
Responsibilities
Define capacity plans and design workforce management processes; lead cross-functional support initiatives end-to-end; refine and scale capacity models to drive cost savings; translate financial forecasts into operational targets; drive annual headcount planning and forecasting; build dashboards for team performance monitoring and reporting.
Seniority
Senior, hands-on IC
