IT Support & Operations Specialist
Core
Provide technical support, operations management, and facility coordination for the London office.
Role type
IT Support & Operations Specialist
Builds
Office IT infrastructure, operational processes, and a welcoming physical workspace
Domain
EdTech / Education Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, software troubleshooting, network issue resolution, Google Workspace administration, Slack administration, VPN management, help desk ticket resolution, documentation creation, onboarding coordination, facility management, business errands
Preferred skills
proactive problem-solving, organizational skills, independent work, customer-focused communication
Technologies
Google Workspace, Slack, VPNs, MyTutor backend system
Responsibilities
Resolve hardware, software, and network issues; research and resolve help desk tickets; administer Google Workspace, Slack, and VPNs; develop operational documentation; greet guests and manage deliveries; coordinate cross-office operations; lead new hire onboarding; manage building and safety protocols; run ad-hoc business errands
Seniority
Individual Contributor, operational support level
