Senior Learning Experience Manager (Emergency Response / Tier 1)
Core
Design, develop, and implement site-wide training programs and initiatives for Team Leaders and Teammates to maximize campaign task mastery and product knowledge.
Role type
Senior Learning Experience Manager (Training)
Builds
Training curricula, evaluation systems, and development programs for customer experience teams.
Domain
Business Process Outsourcing (BPO) / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Product training design, curriculum development, training program implementation, stakeholder management, project management, presentation skills, technical training delivery
Preferred skills
Creative training design, independent project ownership, adaptability to audience needs
Technologies
Google Workspace, Microsoft Office
Responsibilities
Select, train, and provide work guidance for Training Managers and Supervisors; create and execute detailed training curricula and evaluation plans; propose and publish annual training calendars with quarterly objectives; develop testing tools and methods to ensure quality standards; align training initiatives with specific campaign and business objectives.
Seniority
Senior, hands-on IC