Access Management
Core
Level 1 support engineer managing access management and security across diverse operating systems and databases.
Role type
Level 1 Support Engineer (Access Management)
Builds
Daily operational support for global client environments
Domain
IT Infrastructure / Enterprise Security
Deliverable
client delivery
Required skills
Microsoft Active Directory, UNIX/Linux, SQL, Sybase, DB2, Mainframe, AS/400 security, ticketing systems, scripting (PowerShell, Bash, Perl, Python), semi-voice support
Preferred skills
proactive monitoring, metric adherence, rapid technology adaptation
Responsibilities
Perform semi-voice support in high-volume call environment, manage group memberships and security across multiple platforms, monitor ticket volumes, adhere to company policies, meet metric requirements
Seniority
Mid-level, hands-on IC
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