Staff Data Analyst
Core
Turn raw data into actionable insights to inform strategic decisions for GitLab's global Support Engineering organization, focusing on performance monitoring, cost optimization, and customer outcomes.
Role type
Staff Data Analyst (Business Intelligence)
Builds
Dashboards, reports, data models, and predictive analytics frameworks.
Domain
SaaS / DevSecOps / Support Operations
Deliverable
dashboards & analysis (via careerplan.io/jobs/8827370002-staff-data-analyst-at-gitlab-inc)
Required skills
SQL (complex joins, aggregations), Business Intelligence tools (Zendesk Explore, Tableau, Looker), Data modeling, Predictive analytics, Stakeholder communication, Independent planning
Preferred skills
Large language model tools, AI/ML workflows, Support Economics modeling, Executive reporting
Responsibilities
Own annual operating plan and capacity planning through data modeling; Build utilization and team-performance scorecards with automated alerting; Analyze Support Economics including cost-per-ticket modeling; Develop performance indexes and heatmaps for resource identification; Lead dashboarding for AI adoption and ROI; Partner on predictive analytics and churn-prevention models; Define unified customer-schema requirements; Deliver executive-ready reporting packages and ad hoc analysis.
