Staff Program Manager, CCO Programs
Core
Execute cross-functional strategic programs for the Chief Customer Officer (CCO) to drive go-to-market transformation, retention, renewal, and executive engagement with top accounts.
Role type
Staff Program Manager (Founding seat, executive-level strategy)
Builds
Cross-functional workstreams connecting Sales, Customer Experience, Product, and Marketing to deliver ARR growth and customer success outcomes.
Domain
SaaS / DevSecOps / Customer Success / Revenue Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic program execution, cross-functional stakeholder influence without authority, data fluency for program health assessment, ambiguity navigation, executive communication, go-to-market strategy, retention and expansion motions
Preferred skills
Experience in founding/building functions, navigating conflict and competing priorities
Technologies
GitLab (platform context)
Responsibilities
Turn CCO direction into workstreams with clear owners and timelines; coordinate senior stakeholders across Sales, CX, Product, and Marketing; surface stalled work and risks; recommend scope changes or program termination; track executive decisions to completion; build shared standards for tracking and reporting.
Seniority
Staff, Founding IC with executive-level scope
