Operations Manager, Directed Content
Core
Manage Directed Content research pods to recruit, onboard, and lead bilingual analysts in generating high-quality expert interview transcripts for institutional investors.
Role type
Senior People Manager / Operations Manager
Builds
AlphaSense Expert Transcript Library (market intelligence content)
Domain
Financial Technology / Market Intelligence
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
team leadership, performance management, hiring and onboarding, process optimization, KPI setting, data analysis, stakeholder management, budget management
Preferred skills
sector expertise, bilingual communication, strategic planning
Technologies
none stated
Responsibilities
Manage a team of Directed Content Analysts aligned to sectors of coverage and structured in pods; Set and track performance KPIs for your team that balance output quality, relevance, and volume; Guide the professional development of Analysts under your supervision; Ensure overall library quality and relevance by partnering with Project Managers and Sector Leads; Coordinate with Project Managers to define and update coverage territories based on evolving coverage goals and team capacity; Hire and onboard Analysts; Review and approve expert rates over a fixed threshold - keeping average expert costs below $300 per call
Seniority
Senior, hands-on IC with people management focus
