Support Specialist I
Core
Resolve customer inquiries and solve complex issues via email, phone, and chat to help customers use, trust, and love Brex's finance platform.
Role type
Support Specialist I (Customer Support)
Builds
Brex's global corporate cards, banking, spend management, bill pay, and travel software
Domain
FinTech / Financial Services
Deliverable
client delivery
Required skills
Technical problem communication, empathy, diplomacy, poise under pressure, AI tool usage, triage, trend spotting, product feedback synthesis, mentorship, documentation
Preferred skills
FinTech experience, prior customer-facing support experience, AI-powered customer service tools experience, Series 7 and/or 63 securities license
Technologies
AI-powered customer service tools
Responsibilities
Resolve customer inquiries via email, phone, and chat; Become an expert in Brex's product suite to solve complex issues; Compose personalized responses for customer requests; Triage incoming requests and spot trends; Provide customer feedback to internal teams; Contribute to team goals through knowledge sharing, mentorship, and documentation
Seniority
Individual Contributor, Entry to Mid-level