Support Specialist I

Salt Lake City, UT💼 Full-time💰 $23–$23🗓 2026-09-16 → 2026-09-27

Core

Resolve customer inquiries via email, phone, and chat while acting as a passionate advocate to help customers use, trust, and love Brex's finance platform.

Role type

Support Specialist I (Customer Support)

Builds

Brex's global corporate cards, banking, spend management, bill pay, and travel software

Domain

FinTech / Intelligent Finance Platform

Deliverable

client delivery

Required skills

Technical problem communication, empathy, diplomacy, poise under pressure, AI tool usage, product expertise, trend spotting, knowledge sharing

Preferred skills

FinTech experience, prior customer-facing support experience, AI-powered customer service tools experience, Series 7/63 securities license

Responsibilities

Resolve customer inquiries via email, phone, and chat; Become an expert in Brex's product suite; Compose personalized responses for customer requests; Triage incoming requests and spot trends; Provide customer feedback to internal teams; Contribute to team goals through mentorship and documentation

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About Brex

Series D1000 Employees

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbas