Customer Success Associate
Core
Handle inbound phone calls, chats, and emails to guide customers through the application process for Figure's blockchain capital marketplace and tokenized asset products.
Role type
Customer Success Associate (Call Center)
Builds
Customer onboarding and support for Figure's loan origination system, credit marketplace, and on-chain lend-borrow platform
Domain
Fintech / Blockchain / Real-World Asset (RWA) Tokenization
Deliverable
client delivery
Required skills
inbound customer support, application process navigation, issue troubleshooting, video notary, compliance training, background checks
Preferred skills
BA/BS degree, licensed e-notary, fast-paced environment adaptability, new technology platform navigation
Technologies
Figure loan origination system, Figure credit marketplace, Figure on-chain lend-borrow platform
Responsibilities
Manage inbound calls, chats, and emails to provide expert guidance on products and applications; Troubleshoot platform issues and resolve customer concerns; Conduct video notary sessions with attention to detail; Identify trends and contribute ideas to improve support processes; Complete required compliance training and background checks
Seniority
Entry-level to Junior, individual contributor