Cloud Telephony Technician

Manchester💼 Full-time💰 $32,000–$32,000🗓 2026-09-15 → 2026-09-26

Core

Consulting with clients to design and implement cloud telephony solutions, creating call flow maps, and managing end-to-end project delivery from concept to live activation.

Role type

Cloud Telephony Implementation Technician

Builds

Client communication systems and call flow architectures

Domain

Telecommunications / Cloud Contact Centers

Deliverable

production ML models | product features | dashboards & analysis | client delivery

Required skills

Cloud telephony implementation, portal-based telephony systems, call flow mapping, project management, CRM usage, number porting, technical consulting

Preferred skills

Key accounts experience, Microsoft Office suite, audio branding familiarity

Responsibilities

Consulting clients on telephony solutions, creating call flow maps, implementing and testing projects, providing technical support to account management, contributing to knowledge base

Seniority

Mid-level, hands-on IC

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About phmg

Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services.