Product Knowledge and Enablement Manager
Core
Create client-facing education, playbooks, and workflow guides for complex ticketing and event operations products to drive adoption and self-service learning.
Role type
Product Knowledge & Enablement Manager
Builds
Playbooks, checklists, job aids, process guides, and searchable knowledge base content for B2B clients.
Domain
Ticketing, live entertainment, event operations, SaaS
Required skills
Technical writing, instructional design, knowledge management, content lifecycle management, search optimization, generative AI content development, stakeholder collaboration, project management, data analysis for adoption metrics
Preferred skills
Experience with LMS platforms, information architecture, AI risk mitigation, plain-language communication
Technologies
Generative AI tools, Microsoft Office, Learning Management Platforms, Search tools
Responsibilities
Develop complex process documentation and workflow-based learning resources; Improve Knowledge Base quality, structure, and usability; Design and deliver advanced client-facing product education workshops; Support product launches and GTM initiatives with audience-specific education plans; Evaluate learning resource effectiveness using adoption and search data
Seniority
Mid-Senior, hands-on IC
