Technical Support Representative
Core
Provide daily technical support to customers via phone, email, and webchat, troubleshooting issues and maintaining hardware/software to ensure system operation.
Role type
Technical Support Representative (IC)
Builds
Customer experience and system stability for Nextiva platform users
Domain
Customer Experience / IT Support
Deliverable
client delivery
Required skills
Troubleshooting, PC/Mac OS knowledge, Microsoft Office, CRM tools, English fluency, Customer service, Attention to detail, Problem identification
Preferred skills
Salesforce knowledge, Bachelor's Degree
Technologies
PC, Mac, Microsoft Office, Salesforce, CRM
Responsibilities
Answering customer questions and troubleshooting technical issues, Provisioning and maintaining hardware/software, Taking inbound contacts via phone/email/webchat, Maintaining detailed records of interactions and solutions, Meeting daily and monthly service metrics
Seniority
Individual Contributor, Entry to Mid-level