Technical Support Specialist (Night Shift)
Core
Provide high-quality technical support and troubleshooting for customer issues across hardware, software, and networking systems via multiple communication channels.
Role type
Technical Support Specialist (IC)
Builds
Customer support interactions and resolved technical issues
Domain
Customer Experience / IT Support / Telecommunications
Deliverable
client delivery
Required skills
Troubleshooting, Root cause analysis, Documentation, Multitasking, Technical knowledge (PC/Mac, Office), Networking basics, Hardware basics
Preferred skills
AI tool usage (ChatGPT, Copilot), Advanced English fluency, Remote work adaptability
Technologies
ChatGPT, Microsoft Copilot, Microsoft Office, PC/Mac OS
Responsibilities
Troubleshoot customer issues across hardware, software, and networking systems; Document customer interactions, issues, and resolutions; Manage multiple requests simultaneously in a fast-paced environment; Maintain and update systems to ensure optimal performance; Follow through on customer issues until resolution.
Seniority
Mid-level, hands-on IC
