Learning and Development Lead
Core
Design, build, and manage end-to-end learning strategies and training programs for the Home Instead franchise network to support the adoption of new tools, processes, and pilots.
Role type
Senior Learning and Development Lead (Project Management)
Builds
Training content, facilitator guides, LMS content, and learning experiences for franchise owners, office staff, and Care Pros.
Domain
Franchising / Aging Care / Healthcare
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Learning and development strategy, instructional design, training program management, LMS management, content authoring, project management, data analysis for learning effectiveness, stakeholder management, adult learning principles
Preferred skills
Experience in healthcare, franchising, or multi-unit operations, degree in instructional design or related field
Technologies
LMS platforms, content authoring tools, Activated Insights
Responsibilities
Partner with SMEs to extract knowledge and structure effective learning content; Own learning strategy for NIO initiatives including pilot rollouts; Develop and produce onboarding materials and educational modules; Deliver and facilitate live training sessions; Manage LMS content lifecycle; Measure training effectiveness through behavioral metrics and assessments; Manage learning workstreams as projects with timelines and milestones.
Seniority
Senior, hands-on IC