Part-Time Patient Support Specialist
Core
Handle inbound phone calls to resolve routine and new issues for patients, doctors, and insurers while supporting pharma programs.
Role type
Part-time patient support specialist (inbound call center)
Builds
Digital concierge service for patients prescribed branded medications
Domain
Healthcare / Pharmacy / Patient Access
Deliverable
client delivery
Required skills
inbound call center experience, verbal communication, written communication, technical aptitude, operational focus, ability to learn complex software
Preferred skills
healthcare experience, pharmacy experience, analytical ability, judgment
Technologies
Knowledge Base, complex new software
Responsibilities
Receive inbound calls to resolve issues, provide patient care, triage to appropriate teams, document call information, utilize Knowledge Base, maintain confidentiality, participate in product education, share feedback to improve patient experience
