Customer Care Specialist, Level 5
Core
Centralized point of contact for residents and former residents regarding lease renewals, delinquency, and account balances.
Role type
Senior Customer Care Specialist (Property Management)
Builds
Resident engagement, renewal offers, and account resolution for workforce housing portfolio
Domain
Real Estate Development / Workforce Housing
Deliverable
client delivery
Required skills
High-volume inbound/outbound communication, lease renewal management, delinquency handling, account balance resolution, property management system proficiency, regulatory compliance (Fair Housing/debt collection)
Preferred skills
Associate or bachelor's degree, experience with Entrata platform
Responsibilities
Respond to resident inquiries via phone, email, text, and portals; provide credit support guidance and education on account resolution; generate renewal offers and leases; contact residents regarding outstanding balances and payment expectations; document all interactions and update account notes in the property management system
Seniority
Mid-Senior, hands-on IC
