Patient Services Representative | Hiring Now | Onsite- Pittsburgh
Core
Guide patients through enrollment, resolve insurance/affordability barriers, and support prescription fulfillment via phone, email, and chat.
Role type
Patient Services Representative (Customer Support)
Builds
Patient access to medications and prescription fulfillment
Domain
Healthcare / Pharmacy Services
Deliverable
client delivery
Required skills
Customer service, communication, problem-solving, multitasking, technology adaptability, confidentiality
Preferred skills
Prior retail or call center experience, passion for helping others
Responsibilities
Connect with patients via phone, email, and chat to guide them through enrollment and prescription fulfillment; Conduct outbound outreach to support patients in completing key steps; Serve as a central point of coordination between patients, providers, and insurers; Assist with insurance verification, benefits coordination, and financial assistance programs; Research and resolve patient issues using internal tools; Accurately document all interactions; Meet performance goals related to quality and patient satisfaction.
Seniority
Entry-level to Individual Contributor