Call Center Specialist | Hiring Now | Onsite- Pittsburgh
Core
Front-line patient support specialist guiding patients through enrollment, prescription fulfillment, and insurance/affordability barriers via phone, email, and chat.
Role type
Customer support specialist (healthcare)
Builds
Patient access to medications and prescription fulfillment
Domain
Healthcare / Patient Support
Deliverable
client delivery
Required skills
Patient communication, insurance verification, benefits coordination, financial assistance program support, clinical question triage, data documentation, performance goal management, process improvement feedback, HIPAA compliance, system adaptability
Preferred skills
Prior customer service experience, retail background, problem-solving, multi-priority management
Technologies
Internal patient support tools, communication platforms
Responsibilities
Connect with patients via phone, email, and chat to guide them through enrollment and prescription fulfillment; Conduct outbound outreach to support patients in completing key steps; Serve as a central point of coordination between patients, providers, and insurers; Assist with insurance verification, benefits coordination, and financial assistance programs; Support pharmaceutical program requirements and triage clinical questions; Research and resolve patient issues using internal tools; Accurately document all interactions; Meet and exceed performance goals related to quality, productivity, and patient satisfaction; Identify trends or gaps in the patient experience; Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA.
Seniority
Individual Contributor, entry to mid-level
