Ticketing Supervisor
Core
Configure events and promotions in the AXS ticketing system for City of Denver-owned venues while supervising on-site box office operations and acting as a relationship manager for promoters.
Role type
Senior IC ticketing supervisor (box office operations)
Builds
Ticketing configurations, event schedules, and on-site box office services for live events
Domain
Live entertainment, ticketing, and event management
Deliverable
product features | dashboards & analysis
Required skills
Event programming, box office management, staff supervision, schedule optimization, technical troubleshooting, business intelligence, ticketing system proficiency, promoter relationship management
Preferred skills
Live event ticketing experience, box office management, business intelligence
Technologies
AXS ticketing system, reservation systems, business intelligence tools
Responsibilities
Configure events and promotions in the AXS system; supervise staff and create weekly schedules; resolve complex ticketing and reservation issues; track event configurations and cash deposits; advise promoters on event challenges; implement business initiatives like resale and premium services.
Seniority
Mid-level, hands-on IC with supervisory duties