Product Lead
Core
Own the Dispute Resolve domain end-to-end, driving strategy, execution, and analytics to help merchants manage chargebacks, improve win rates, and scale dispute operations.
Role type
Senior Product Lead (Dispute Management)
Builds
Dispute Resolve platform (evidence generation, submission, performance optimization)
Domain
Ecommerce fraud prevention and dispute management
Deliverable
product features
Required skills
end-to-end product ownership, product analytics, cross-functional leadership, API/integration management, stakeholder management, UX design, strategic roadmap planning
Preferred skills
chargeback/dispute domain expertise, payments/fraud prevention experience, SaaS platform background
Technologies
APIs, PSPs, gateways, BI tools
Responsibilities
Define and execute product strategy and roadmap for Dispute Resolve; own product analytics and set performance benchmarks; lead expansion of system integrations with PSPs and gateways; drive development of evidence capabilities; partner with GTM and Account Management to support adoption; engage with merchants to validate solutions and identify improvements.
Seniority
Senior, hands-on IC
