Home Care Consultant
Core
Guide families through initial conversations about in-home, non-medical care via phone, email, chat, and text to connect them with Home Instead services.
Role type
Senior IC sales consultant (inbound/outbound)
Builds
Home Instead in-home care services for older adults
Domain
Senior care / Home health services
Deliverable
product features
Required skills
Phone-based sales, customer service, inbound/outbound call handling, CRM usage (Salesforce), metrics-driven performance, remote work management
Preferred skills
Home care, healthcare, or senior services experience
Responsibilities
Manage steady flow of inbound and outbound calls, listen to client needs and match care solutions, communicate services and schedule follow-ups, meet sales metrics (call volume, conversion rates), use CRM to track activity
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