Surveillance Operator
Core
Real-time surveillance of camera systems, rapid response to security alerts, and dispatching of personnel to maintain situational awareness and ensure timely incident response.
Role type
Surveillance Operator (Security Operations Center)
Builds
Security monitoring and incident response capabilities for facility protection
Domain
Physical security / Facility operations
Deliverable
Dashboards & analysis (live video feeds) | Client delivery (incident response coordination)
Required skills
Active camera monitoring, alarm assessment and clearing, dispatch coordination, incident command, documentation, system malfunction reporting, shift work adaptability
Preferred skills
Visual attention to detail, multi-screen monitoring, decision-making under pressure, critical incident handling, security software proficiency, security principles knowledge
Technologies
CCTV systems, security monitoring software, dispatch systems, incident management systems, radio/phone communication systems
Responsibilities
Continuously monitor live camera feeds for suspicious activity or hazards; Receive, assess, verify, and clear security alarms; Coordinate and dispatch security officers, maintenance teams, or emergency services; Assume incident command for security events; Document incidents, alarms, and actions in the incident management system; Report system malfunctions or camera outages to support teams
Seniority
Individual Contributor, operational level
