Quality Assurance Manager
Core
Oversee the development and delivery of an internal audit function to ensure quality standards are met across client retention projects and departments.
Role type
Quality Assurance Manager (Client Retention)
Builds
Internal audit processes, data-driven retention strategies, and optimized CRM system performance.
Domain
Client Services / Client Retention / Audio Branding Agency
Deliverable
dashboards & analysis
Required skills
Data analysis, Project management, Excel proficiency, Critical thinking, Process improvement, Risk assessment
Preferred skills
C-level communication, Independent work, Coaching
Technologies
CRM systems, Excel
Responsibilities
Develop and enhance quality assurance strategies for client retention; Monitor global inbox for timely responses; Track and analyze data trends to inform strategic decisions; Optimize CRM system performance through testing and reporting; Establish measurable targets for departments; Review account management and client communication to ensure high standards; Assess account management of at-risk clients to reduce revenue loss.