Group Claims roles at AIA
Core
Managing a portfolio of claims holistically to achieve sustainable, timely outcomes, investigating and resolving disputes, and preparing customer communications including adverse decision advice.
Role type
Senior Claims Case Manager (IP and TPD)
Builds
Claims resolutions and customer communication for Life, Workers Compensation, and Health Insurance portfolios
Domain
Insurance (Life, Workers Compensation, Health)
Deliverable
client delivery
Required skills
Claims assessment, dispute resolution, SLA management, complex information communication, stakeholder management
Responsibilities
Managing a portfolio of claims holistically, investigating and resolving disputes, managing priorities to achieve SLAs, preparing customer communication including complex information and adverse decision advice
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